SQF 4:
European Certified Insurance Claims Handler

Overall job content

The overall role of The European Certified Insurance Claims Handler SQF 4 is to receive, investigate, evaluate and register claims in-formation and documentation to assess the validity of a claim and to decide whether to accept and approve, in full or in part, or decline a claim, restricted to standard claims, from standard retail products, possibly under supervision and in accordance with


  • The terms and conditions of the policy
  • The guidelines and practices of the company
  • The codes of good practice of the industry
  • The laws and regulations of the country


The profile covers any class of insurance but is restricted to standard retail products and simple claims dealing with all classes of business within the European insurance market and who may be representing both a local or foreign firm.
The certificate holder does not have to have training within all insurance classes, but can be certified based on any class.

Exams applying for accreditation of European Certified Insurance Claims Handler must meet the following criterias within knowledge, skills and competences.